Done Right Electrical Services Pty Ltd (ABN 32 675 365 867), trading as Done Right Electrical ("we", "us", or "our"), is dedicated to safeguarding the privacy and personal information of our clients, website visitors, and service enquirers across Sydney and New South Wales. This Privacy Policy explains how we collect, hold, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We only collect personal information that is reasonably necessary to provide electrical contracting, maintenance, Level 2 ASP, emergency response, and related trade services. The types of personal information we may collect include:

• Contact Information: Full name, telephone numbers, and email address.
• Service Location Details: Residential, strata, or commercial property address where electrical works, inspections, or emergency attendance are requested.
• Job Specifications: Descriptions of electrical faults, installation requirements, photos or documentation provided about your switchboard, metering, or wiring.
• Billing & Payment Data: Invoicing address, billing contact details, and transaction confirmation records (credit card details processed via encrypted merchant facilities are not stored on our local web servers).
• Technical Website Data: IP address, device type, browser information, pages visited, and referring source collected automatically via standard server logs and analytics cookies.

2. How We Collect Personal Information

We collect personal information through lawful and fair means, primarily directly from you when you:

• Submit an online enquiry, quote request, or contact form on our website;
• Contact us by telephone, SMS, or email to discuss electrical jobs or book an electrician;
• Request emergency electrical assistance or scheduled site attendance;
• Engage our electricians on-site to inspect, quote, or perform electrical services;
• Interact with our customer support or administrative team regarding invoices or warranties.

3. Purpose of Collection and Use

Your personal information is collected and used strictly for legitimate business and regulatory purposes, including:

• Delivering professional electrical installations, repairs, testing, and Level 2 ASP services;
• Providing upfront estimates, quotes, and booking confirmations;
• Dispatching licensed electricians to your service address efficiently;
• Issuing required compliance certificates under NSW law, such as Certificates of Compliance for Electrical Work (CCEW) submitted to NSW Fair Trading and electricity network distributors (Ausgrid, Endeavour Energy);
• Processing payments, invoicing, accounting, and managing customer warranty records;
• Responding to customer enquiries, feedback, and customer care follow-ups;
• Maintaining website security, fraud prevention, and optimising user experience.

4. Disclosure of Personal Information

We respect your privacy and will never sell, rent, or trade your personal information. We may disclose your personal information only to trusted third parties where necessary for our service delivery or statutory compliance, such as:

• Regulatory & Network Authorities: NSW Fair Trading, SafeWork NSW, and network distribution authorities (Ausgrid or Endeavour Energy) for statutory compliance certificates and connection notices;
• Subcontractors & Specialists: Licensed trade specialists, trenching contractors, or crane operators engaged specifically to assist with approved aspects of your electrical installation;
• Service Providers: Secure IT hosting, database management, SMS dispatch systems, accounting software, and merchant payment gateways;
• Legal Requirements: Law enforcement, emergency services, or courts when required or authorised by Australian law.

5. Data Security and Storage

We take all reasonable technical, physical, and administrative precautions to protect personal information against loss, unauthorised access, modification, misuse, or disclosure. Digital records are stored on secure, firewall-protected servers with restricted staff access. Physical paperwork and compliance notices are securely stored and retained in accordance with NSW statutory retention guidelines for building and electrical trades.

6. Cookies and Website Analytics

Our website uses standard cookies and analytics tools to track website performance, navigation flows, and user interactions. These tools collect aggregated, non-personally identifiable statistical data. You can configure your internet browser to refuse cookies or alert you when cookies are sent; however, certain site features may not function optimally without essential session cookies.

7. Access and Correction of Your Information

Under the Australian Privacy Principles, you have the right to request access to personal information we hold about you and to request corrections if you believe it is inaccurate, out of date, or incomplete. To make an access or correction request, please contact our privacy officer using the contact details below. We will respond promptly within a reasonable timeframe.

8. Contact Us & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal information, please contact us:

Done Right Electrical Services Pty Ltd
ABN: 32 675 365 867
Email: [email protected]
Phone: 1300 061 795
Postal Address: Sydney, New South Wales, Australia

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.